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Privacy Policy 

(Privacy Policy - Version date: 1st December 2021)

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Here2SupportYou Pte Ltd cares deeply about the privacy of its website visitors and clients.

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To that end, this Privacy Policy (“Privacy Policy”) describes how Here2SupportYou Pte Ltd, together with its affiliated companies and individuals (“Here2SupportYou”, “we”, “our”, or “us”), collect, use, and share your Personal Data, as well as an explanation of the data rights you may have in that Personal Information.

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By visiting our website www.Here2SupportYou.com  (our “Site”) or using the online counselling services provide through the website (our “Services”), you accept and consent to the privacy practices set out below. 

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1. What ‘Personal Data’ do we collect?

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“Personal data” in this policy refers to information about a person who can be identified from that data and/or other information to which we have access.

We may collect and process the following personal data about you

1. Information you (or your authorised representative) voluntarily provide us: including your name, contact information such as your email address, telephone number, address, gender, occupation, age, and other personal description when you (or your authorised representative):

  1. register for an account with us on our Site;

  2. enquire about our Services or report any issue to us;

  3. request any support from us; or

  4. respond to our other requests for information

                                                                                                                     

2. Information from a third parties, such as business partners, sub-contractors in technical, payment and delivery services, advertising networks, or analytics providers:

  1. who has been duly authorised by you (or your “authorised representative”) to disclose your personal data to us after you (or your authorised representative) have been notified of the purposes for which the data is collected,

  2. where collection and use of personal data without consent is permitted or required by the Personal Data Protection Act 2012 (“PDPA”) or other laws.

 

We only retain personal data for as long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

 

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2. Why do we collect such ‘Personal Data’?

 

We may collect and use your personal data for the following purposes:

 

(a) performing tasks necessary for the provision of our Service requested by you;

(b) responding to your enquiries, requests, applications, and feedback from you;

(c) processing payment or credit transactions;

(d) verifying your identity;

(e) researching, designing, developing, or improving existing or new services.

(f) sending you marketing information about our goods or services including notifying you of our marketing events and other promotional initiatives;

(g) complying with any applicable laws and regulations, professional codes of practice, or to support law enforcement and investigations conducted by any governmental and/or regulatory authority;

(h)  transmitting to third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes;

(i) any other purposes for which you have provided the information; and

(j) purposes directly related or incidental to the above.

 

 

3. How we share your ‘Personal Data’?

 

We will keep your personal data that we hold confidential. However, you consent that we may disclose your information if it is necessary for performing obligations in the course of or in connection with our provision of our Services requested by you. We may also disclose your information to third party service providers, agents and other organisations we have engaged to perform any of the functions listed under the section “Why do we collect such ‘Personal Data’” above.

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4. How do we keep your ‘Personal Information’ secure?

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(a) All information you provide to us is stored on our secure servers.

(b) Any payment transactions will be encrypted using TLS / SSL technology.

(c) Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Website, you are responsible for keeping this confidential. We ask you not to share a password with anyone.

(d) We restrict access to personal information to our employees, service providers and contractors on a need to know basis and ensure those persons are subject to contractual confidentiality obligations.

(e) We review our information collection, storage and processing practices from time to time to guard against unauthorised access, processing or use.

(f) Please note, however, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.  

 

The data that we collect from you may be transferred to, and stored at, a destination outside Singapore. It may also be processed by persons who operate outside Singapore for purposes listed in under Use of Information section above. We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this privacy policy.

 

 

5. Use of Cookies

 

  1. Our Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

  2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to the use of cookies. Cookies contain information that is transferred to your computer’s hard drive.

  3. We use persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

  4. We use the following cookies:

    1. Strictly necessary cookies – These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.

    2. Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us improve the way our Site works, for example, by ensuring that users are able to easily find what they are looking for.

    3. Functionality cookies – These are used to recognise you when you return to our Site. This enables us to personalize our content for you, greet you by name and remember your preferences, for example, your choice of language or region.

    4. Targeting cookies – These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the information displayed on it more relevant to your interests.

  5. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access all or parts of our Site.

  6. We may use third party web services on our Site. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use our Site and make the information displayed on it more relevant to your interests. The information collected through these means (including IP addresses) may be disclosed to these service providers. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

 

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6. Third Party Sites

 

Our Site may contain links to third party websites which have their own privacy practices and policies over which we have no control. If you decide to follow a link to any of these websites, it is your responsibility to read the privacy policies or statements of these websites to understand your rights. We accept no responsibility or liability for any practices of third party websites.

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7. Withdrawing your consent to this privacy policy

 

You may withdraw the consent you provided for this privacy policy in full or in part. To do so you will need to submit your request in writing and email it to our Data Protection Officer at the contact details provided below. As we will require reasonable time to process the request and communicate with you about your concerns and letting you how if may affect your rights, your access to your services and liability to us, we shall seek to process your request within 10 business days.

Please note that withdrawing your consent does not affect our right to collect, use and disclose personal data without your consent where it is permitted or required under applicable laws. 

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8. Your Access and Correction of Personal Data

 

  1. You have the right to (i) check whether we hold personal data about you, (ii) access any personal data we hold about you; and (iii) require us to correct any inaccuracies or errors in any personal data we hold about you. You will need submit your request in writing and email it to our Data Protection Officer at the contact details provided below

  2. Please note that a reasonable administrative fee may be charged for such request. We will inform you of the fee before processing your request. 

  3. As we require a reasonable time to process your request, we will inform you the status or outcome of your request in 30 days.

 

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9. Privacy Policy Updates

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We may revise this policy from time to time without any prior notice. It is your responsibility to refer to the version date of the policy and to determine if it has been updated. By continuing to use our Site after the policy has been updated means that you agree to be bound by the revised policy.

 

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10. Effect of Policy 

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This policy shall apply in conjunction with any other relevant notices, contractual clauses and consent clauses.

The clauses listed in this policy may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you). 

 

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11. Data Protection officer

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You may contact our Data Protection Officer Karen Ho at h2su.info@gmai.com if you have any questions or feedback on our privacy policy, or if you wish to make any related request.

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